AbstractPurpose – The purpose of this study is to examine the factors that may have an influence on thecontinuous intention to use mobile money as one of the Financial Technology (FinTech) products beyondthe COVID-19 pandemic lockdown period.Design/methodology/approach – This study has empirically tested the expanded post-acceptancemodel (Extend-PAM) and the expectation-confirmation model (ECM) to explain the mobile moneyadoption in Jordan. Data collected were analyzed through partial least squares–structural equationmodeling (PLS-SEM).Findings – The results mainly showed that the quality of administrative services and trust significantlyimpact confirmation and perceived usefulness. In addition, perceived security and knowledge of mobilemoney as one of the FinTech services significantly influence users’ confirmation and perceivedusefulness. Also, usefulness and satisfaction influence continuous intention. Significant relationshipswere noted among confirmation, perceived usefulness, satisfaction and continuous intention to usemobile money.Originality/value – This paper integrates two key theories: the expanded post-acceptance model(Extend-PAM) and the expectation-confirmation model (ECM) in the post-adoption behavior of mobilemoney. Therefore, this study attempts to fill a literature gap by examining the antecedent factors thatinfluence the continuous intention to use mobile money services in the post-consumption stage.