Purpose – The purpose of this paper is to examine the mediating role of e-trust and e-satisfaction in therelationship between e-service quality and e-loyalty in the context of e-government services.Design/methodology/approach – The data were collected via an online questionnaire of Jordaniancitizens. The structural equation model based on partial least squares was used to test hypotheses.Findings – The findings showed that e-service quality has a positive and significant effect on e-loyalty. Eservicequality has a positive and significant effect on both e-trust and e-satisfaction. E-trust and e-satisfactionhave a positive and significant effect on e-loyalty. E-trust has a positive effect on e-satisfaction. Finally,regarding the mediating effect of e-trust and e-satisfaction, e-trust and e-satisfaction partially mediate therelationship between e-service quality and e-loyalty in the context of e-government services, and hence allhypotheses were accepted.Originality/value – The results of this research aid governmental policymakers in implementing informationand communication technology strategies that streamline citizens’ transactions and promote their activeengagement in e-government initiatives. Additionally, the government has suggested improving awarenesscampaigns and providing training for employees to enhance the quality of e-services provided to citizens.