Abstract

Despite the growing number of studies relating to Knowledge Exchange (KE) as an important process of Knowledge Management, few studies have explored this issue within the context of Arab world in general and Saudi Arabia context in particular. This study attempts to investigate the impact of some organizational culture attributes on KE process within the context of Saudi Telecom Company (STC). To achieve the study purpose, a descriptive and correlation design is used to determine if organizational culture factors : openness to change, innovation, trust, teamwork, morale, information flow, employee’s involvement, supervision, customer service and Reward orientation (independent variables) can affect knowledge exchange(dependent variable). A web survey was used to collect data from 378 employees working on STC. The results revealed that cultural attribute of trust, innovation, information flow, supervision, and Reward have an impact on KE within the context of STC. Accordingly, some practical recommendations were provided and recommendations for additional research were suggested. 

Keywords: Knowledge management, Exchange, culture, Saudi context