Abstract:

Strategic planning is a widely used tool in businesses, industries and organizations and has beenrecently adopted in public sectors. However, due to its special characteristics, strategic plans in governmentorganizations are mostly developed at the institutional level. As services provided by government agencies,there must be technological solutions and science-based plans to provide the best services to customers. Tosolve these limitations, the study aimed to identify the impact of ICT critical success factors on Strategicplanning at Jordanian Government Agencies. A quantitative questionnaire survey is conducted to examinethe Impact of ICT Critical Success Factors in Strategic planning. Data is collected from (200) managers inJordanian Income and Sales Tax Department middle and upper management. The results revealed that thedegree of implementation of ICT critical success factors and the degree of implementation of Strategicplanning in Jordanian Government Agencies from the point of view of upper and middle managementwere both in a high degree. Furthermore, there was an impact of ICT critical success factors on Strategicplanning in Jordanian Government Agencies from the point of view of upper and middle management.Keywords: ICT Critical Success Factors, Strategic planning, Jordanian Government Agencies.