Knowledge Management Processes and their Impact on

Organizational Performance "An Empirical Study in the Mining

Companies in Jordan"

Raid Mohd Al-adaileh

Abstract

This study aimed at investigating the Knowledge Management (KM) processes and their impact on organizational performance within the context of the mining sector in Jordan. KM processes within the context of this study includes creation, acquisition, organizing, usage, archiving and sharing. With respect to the organizational performance, the focus of this study was on the size, quality, speed and the cost of performance. Data was collected using a questionnaire. 200 questionnaires were distributed and 182 were collected and analyzed. Based on the outcomes of multiple regression and stepwise regression, it is revealed that knowledge organizing & sharing have no significant statistical impact on organizational performance within the context of the mining sector in Jordan. On contrast, knowledge usage, creation, archiving and acquisition can significantly influence organizational performance within the context of the mining sector in Jordan. The KM processes proposed and tested in this study explained 63% of the variance in organizational performance which in fact call for more attention to KM implementation as an effective mechanism to improve organizational performance.

Keywords: Knowledge Management, Processes, Organizational Performance, Usage, Creation, Acquisition, Archiving