European Journal of Social Sciences – Volume 25, Number 1(2011)


This study seeks to determine the professional conditions of the five and four-star hotels at the Dead Sea region, and the types of these obstacles and difficulties they encounter while doing their tasks in serving clients, besides the patterns of discrimination they face and the consequent effects on their job performance.The study aims to draw conclusions that help identify and understand the relationship between motivations and incentives of the staff, achieve job satisfaction and shed the light on the rate of job turnover as a result of the voluntary quit off the service. This study was an explorative analytical one that used the systematic approach to collect and analyze data to capture the conclusions. The study was conducted on the liason and communication staff at these hotels. The researcher distributed 130 questionnaire forms, where he retrieved120 copies and excluded 10 copies due to incompleteness. These forms represented both the population and sample of the study. The study found no statistically significant relationship between both security and safety at hotels and the job satisfaction of staff. It also found no statistically significant relationship between the approved training and development program at these hotels and job satisfaction, The study found no statistically significant relationship between employee relations with colleagues;between relations of employees with supervisors and the job satisfaction of the staff. The study recommended that hotels should provide security and safety to employees; conduct professional educational courses to warn employees the dangers of misuse of equipments and tools; fix warning signs at the places that may causes harm to employees; prepare training programs on the special security procedures of the evacuation of clients and staff during disasters and accidents. The study also recommended providing hotels with clinics, physicians and medical supplies.