PATIENTS’ SATISFACTION  IN JORDANIAN HOSPITALS.

This study aimed to examine the differences between  the government hospitals and

private hospitals in patients' satisfaction. Also to examine the effect of all theoretically

important satisfaction factors together as well as separate on the patients' overall

satisfaction.   Moreover, to examine the relationship between patients' overall satisfaction

and patient satisfaction factors. This study consisted of five  government hospitals and

five  private hospitals in Jordan.

A   Patient Satisfaction Scale developed by Attkisson and his colleagues at the

University of California at San Francisco  was adapted and translated into Arabic as a

data-gathering instrument for this study. A convenient sample of patients (n=400) was

taken.

Findings showed a significant differences between government  and private hospitals

in patients' total satisfaction scores (t=-6.79, p=.002). A significant differences were

found between government  and private hospitals in patients' overall satisfaction (t=-6.0,

p=.000). Also significant differences were found between government and private

hospitals in patient each individual satisfaction item . A strong positive relationship was

found between patients' overall satisfaction and the total score of patients' satisfaction

aspects (r=.42, p=.001).    All  theoretically important variables were able to explain 58%

of the variance on the patients' overall satisfaction. However, when regressing patients'

overall satisfaction in the government hospitals on all patients' satisfaction factors, these

factors were able to explain 51% of the variance on the patients' overall satisfaction.

Moreover, when regressing patients' overall satisfaction in the private hospitals on all

patients' satisfaction factors, these factors were able to explain 43% of the variance on

the patients' overall   satisfaction.